Course curriculum

  • 1

    Welcome to the course!

    • A message from the instructor

    • Before we begin...
  • 2

    Introduction to Change Management

    • HISTORY OF CHANGE MANAGEMENT

    • Introduction to Change Management
  • 3

    People & Culture aspect of Change

    • People & Culture aspect of change

    • People and Culture aspect in Change

    • People & Culture - Test your Learning
  • 4

    Align Phase

    • ALIGN Phase

    • Align phase - Test your learning
  • 5

    Apply Phase

    • APPLY Phase

    • Apply Phase - Test your learning

    • LEAN START UP

    • SIX SIGMA

    • TQM
  • 6

    Accelerate Phase

    • ACCELERATE Phase

    • Test your learning
  • 7

    Assimilate Phase

    • ASSIMILATE Phase

    • Assimilate Phase - Test your learning
  • 8

    Next steps

    • Before you go...
  • 9

    Tools & Resources

    • Conducting VoC and NPS

    • 4A Model Tools and Templates

    • Your Downloadable Change Management Tools and Templates